Customer Service

• Delivery to the Greater Houston Area
• Evaluation of client for specialized products
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Cleaning of equipment
• Loaner products while client's product is in for service
• Respiratory health education to seniors in assisted living centers
• Providing additional E tanks at no charge
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment
  • accepting full payment at the “maximum allowable charge” rate
  • Billing of primary or secondary payer sources
  • Rework of denied claims
  • Medicare and Medicaid Accepted